Business Policy


Product Return/Exchange Policy:

Customers can return or exchange products within 7 days from the date you received the product. The product must be in its original condition with packaging, unused, and the product’s label must not be detached or damaged. Additionally, the product and its packaging must remain unaltered. The order number should also be mentioned.

After the company has received the returned product, we will inspect the product before proceeding further.

Conditions for Product Return/Exchange:

The company accepts returns in the following cases:

  1. Products damaged during delivery.
  2. Products received not matching as per the order, missing parts, or not as advertised.
  3. If the returned product is not in the specified condition, the company reserves the right not to accept the return of product.
  4. In cases where the product is returned due to receiver refused, the company reserves the right to cancel the product delivery order, and the company will refund the customer according to the timeframe and conditions of the product return policy.
  5. In situations where delivery is impossible due to unforeseen circumstances, such as natural disasters, acts of terror, political unrest, etc., the company reserves the right to cancel the delivery order and will refund the customer.
  6. Returns must be made to the specified return address only. Returning through other methods or at affiliate store locations is not allowed.

Products Not Eligible for Return:

The company reserves the right to refuse returns for:

  1. Clearance products.
  2. Promotional items.
  3. Gift cards or cash vouchers.

Product Repair Conditions:

  • Product repairs are subject to the company’s warranty policy specific to each product.

Refund Process:

  1. Credit or Debit Card Payment: Once the company has received the returned product, we will process the refund according to the card’s issuing bank within 7-14 business days. The subsequent process might take between 30-45 days, depending on the bank’s terms or the cardholder’s billing cycle.
  2. Cash on Delivery or Internet Banking: The company will process a refund by transferring the money to your bank account within 7-14 business days. The bank account name must match the name of the person who ordered the product. If the names don’t match, the company will request a copy of the ID card of the account holder and the person who placed the order, both signed to confirm that the product orderer agrees to a refund to a different account.

Health Check Package Refund Policy

Full refund

  • If the customer cancels the Health Check Package coupon within 7 days of payment and has not made an appointment with the hospital.
  • If the hospital is unable to provide the package that the customer has paid for.

No refund

  • If the customer does not attend the service on the scheduled date and time and has not canceled the appointment in advance.
  • If the customer does not attend the service before the coupon expires.
  • Once the customer has paid for the package, the package cannot be changed in any case.

Refund Process:

  1. Credit or Debit Card Payment: Once the company has received the returned product, we will process the refund according to the card’s issuing bank within 7-14 business days. The subsequent process might take between 30-45 days, depending on the bank’s terms or the cardholder’s billing cycle.
  2. Internet Banking: The company will process a refund by transferring the money to your bank account within 7-14 business days. The bank account name must match the name of the person who ordered the product. If the names don’t match, the company will request a copy of the ID card of the account holder and the person who placed the order, both signed to confirm that the product orderer agrees to a refund to a different account.

If you have any problems or questions, please contact us.

Line @MBRACE or mbraceonline@gmail.com