Shipping Policy

Shipping terms

  • Products will be shipped after payment has been confirmed.
  • Products will be shipped once a day, excluding public holidays. Orders confirmed before 12:00 PM will be shipped on the same day. If not, we reserve the right to ship the products on the next business day.
  • Once the products have been shipped, the staff will notify the customer of the shipment confirmation and the tracking number via phone.

Shipping methods

  • Products will be shipped via a private parcel delivery company.
  • For orders shipped to Bangkok, the products will usually arrive at the destination within 2 days.
  • For orders shipped to other provinces, the products will arrive within 3 days (from the date of purchase and payment).
  • If you have not received your products within 3 days, please contact LINE @MBRACE.
  • For orders shipped to other provinces, the products will be shipped to customers within 24 hours (from the date of purchase and payment) for orders shipped to city centers.
  • For orders shipped to areas outside of city centers, the products will arrive within 2-3 business days.

Shipping liability

  • We reserve the right to delay shipment for up to 3-5 business days and will notify you of any delays.
  • Once the products have been shipped, the shipping company will be responsible for any damage that occurs. In the event of damage during shipping, the shipping company will compensate up to 2,000 baht. We will refund the customer once we have received compensation from the shipping company.
  • If the products are returned to us due to incorrect information provided by the customer, the customer will be responsible for the cost of re-shipping the products.